Privacy Policy

ATOZ HORIZON TRAVEL SERVICES LTD

Registered office: 124 City Road, London, EC1V 2NX, United Kingdom

Email: info@atozhorizontravel.com

Last updated: [ADD DATE]


This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or

our services.


We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


1) Who we are


For the purposes of data protection law, ATOZ HORIZON TRAVEL SERVICES LTD is the data controller of your personal data.


If you have any questions about this policy or how we handle your data, please contact us at info@atozhorizontravel.com.


2) What personal data we collect


We may collect and process the following types of personal data:


2.1 Information you provide to us


  • Name, title and contact details (email, phone number, address)
  • Passport details and travel document information (where required for bookings)
  • Date of birth, nationality and traveller preferences
  • Payment-related information (processed securely by third-party payment providers)
  • Any information you provide when contacting us or requesting a quote


2.2 Information collected automatically


When you use our website, we may automatically collect:


  • IP address
  • Browser type and version
  • Device information
  • Pages visited and interaction data

(See our Cookie Policy for more details.)


3) How we use your personal data


We use your personal data to:


  • Respond to enquiries and quote requests
  • Arrange and manage travel bookings
  • Communicate important booking or travel information
  • Process payments and refunds
  • Comply with legal and regulatory obligations (including ATOL and CAA requirements)
  • Improve our website and services
  • Prevent fraud and ensure security


4) Legal bases for processing


We process your personal data under one or more of the following legal bases:


  • Performance of a contract – to provide travel services you request
  • Legal obligation – to comply with applicable laws and regulations
  • Legitimate interests – to operate and improve our business (where your rights do not override these interests)
  • Consent – where required (e.g. for marketing communications)


5) Sharing your data


We may share your personal data with:


  • Travel suppliers (airlines, hotels, bed banks, tour operators)
  • Payment providers (e.g. Stripe)
  • IT and website service providers
  • Regulatory bodies where required by law (e.g. CAA)
  • Professional advisers (accountants, legal advisers)


We only share data that is necessary for the provision of services or legal compliance.


6) International transfers


Some travel suppliers or service providers may be located outside the UK or EEA.


Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:


  • adequacy decisions, or
  • standard contractual clauses.


7) Data security


We take appropriate technical and organisational measures to protect your personal data against:


  • unauthorised access
  • loss
  • misuse
  • alteration or disclosure


Payment information is handled securely by third-party payment processors and is not stored on our servers.


8) Data retention


We retain personal data only for as long as necessary to:


  • fulfil the purposes outlined in this policy
  • comply with legal, regulatory and accounting requirements Retention periods vary depending on the type of data and legal obligations.


9) Your rights


Under UK GDPR, you have the right to:


  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data (where applicable)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time (where processing is based on consent) To exercise your rights, please contact us at info@atozhorizontravel.com.


10) Marketing communications


If you receive marketing communications from us, you can opt out at any time by:


  • clicking the unsubscribe link in our emails, or
  • contacting us directly.


11) Cookies


Our website uses cookies to improve functionality and user experience. Please see our Cookie Policy for full details.


12) Changes to this policy


We may update this Privacy Policy from time to time.

The latest version will always be available on our website.


13) Complaints


If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://www.ico.org.uk